Rise in demand for people to work from home

ITP are seeing a rise in the demand for people to be able to work from home in the current contact and travel risk situation. It has become more critical that people are able to work from any location, where possible.

We have been actively working with clients to facilitate these needs and make it as easy and seamless as possible. This generally involves a number of factors and services that ITP can provide.

Making Calls

One of the key features to being able to work from home is being able to make and receive calls as if you were sitting in the office. This can be achieved by using a VOIP Telephone System. You can either have a desk phone which connects to the internet and then to your VOIP provider, or you can have a soft phone app which runs on either your desktop PC or mobile device. Either of these methoods allows you to make and recieve calls exactly the same as you would if you were sitting at your desk in the office. If your company doesn’t currently have a VOIP phone system then feel free to speak to ITP about how we can help you connected with one.

Company Data Access

While working from home you’ll still need to be able to securely access your company files and data. If the data is stored on a server or NAS drive this can be achieved via VPN or MPLS connections to the office. If files are in the Cloud then this should be as simple as connecting to your Cloud service provider on your home machine in a secure manner. ITP are able to supply and set up any hardware or software you might need to facilitate this.

Hardware

To work from home you need a device to be able to carry out your day to day tasks. This would normally be a Laptop or Desktop PC or in some cases maybe a Tablet or Phone. ITP can supply all of these and help you with any set up needs you may have.

Contact Us

Please feel free to contact us if you would like help or advise on any of the points mentioned above.

ITP’s Recovery of ERP Software on SQL Server

Recovery of ERP Software

Recovery of ERP Software – ITP were recently tasked with recovering a client’s SQL server which had run out of space due to an errant log file expanding to 400gb.

The first issue we had to contend with was the amount of complexity involved with the server. It was running on virtual machine software, had virtual machine backup software schedules, the ERP software, and finally the SQL databases and log files.

  • Virtual Machine Software
    We were alerted to a space issue on one of the servers which held the SQL server’s virtual machine, which was caused by the aforementioned log file. This issue needed to be addressed and required consolidation of the virtual disks. While this was being completed, we moved onto step 2.

  • Backup Software
    We then had to ensure that the backup services were running correctly and not interfering with the changes we needed to make to both the virtual server and the SQL databases on the server. Once this was completed, and the consolidation was finished we moved onto step 3.
recovery-service
  • SQL Database Log File
    As soon as the consolidation of the virtual machine files had completed, we were able to address the space issue on the virtual server and then power it on. We were able to shrink the SQL transaction log file, allowing the customer to get back up and running with their ERP software.

  • Final steps
    Before we could be happy that the client’s ERP needs were met and their business was fully functional, we would have to ensure that the problem wouldn’t reoccur. We pinpointed the root cause as a log backup issue between SQL and the virtual machine backup software and were able to rectify it.

If you are having issues with your enterprise software, give us a call on 02039715757 or contact us here.

Windows 7 – End of Support

Microsoft made a commitment to provide 10 years of product support for Windows 7 when it was released on October 22, 2009. This 10-year period has now ended as of January 14th 2020, and Microsoft has discontinued Windows 7 support.

If you continue to use Windows 7 , your PC will still work, but it will increasingly become vulnerable to security risks and viruses and the riks of lack of support as you will no longer receive software updates and support, including security updates, from Microsoft and so not advisable.

ITP and Microsoft strongly recommend that you use Windows 10 to avoid the above security risks and the situation where you may need service or support that is no longer available.

It might be possible to upgrade your current Windows 7 or Windows 8 PC to Windows 10 depending on the software it’s running and it’s current specification or you will need to replace the PC with a Current one Running Windows 10

ITP are well versed in helping with the transition. Please feel free to get in contact if you would like us to either take a look at your existing machine for the possibility of an Upgrade or to replace the PC and migrate the data.

Happy New Year from ITP

ITP would like to wish all of our clients a Happy New Year! We hope you all enjoyed the break and are ready for 2020.

We have hit the ground running with several large projects to get us started into 2020, including a full IT refresh and a new VOIP phone system being installed.

Please feel free to get in touch if you would like help with any of your technology needs.

Business Continuity Testing

As per recommended practices ITP recently performed a proactive Disaster Recovery / Business Continuity test for one of our Legal Services Clients.

We were succesfully able to verify that they could work in the event of a datacentre failure . We tested:

  1. the speed of spinning up the redundant protected servers in the cloud
  2. the dissemination of connection details to the test users located at their homes
  3. the ability/speed of the users to connect to the alternate DR environment independently
  4. the usability and responsiveness of critical line of business application and processes

ITP were able to implement additional procedures for processes that needed faster responses and update end user manuals that will be kept with off site pc’s.

The end user was very pleased with the results.

Sutton Business Awards

At a glittering Awards Gala, ITP ‘s awesome team won 2 Awards including Business of the Year 2019 & Best SME, a further Commendation for Innovation and Growth and were finalists in 2 more. Thanks to our team, clients and partners for the amazing journey.

Intel vulnerability – Meltdown

  • It has recently come to light that there is a vulnerability with Intel processors which could potentially give access to sensitive information on your machine via the use of malicious software. This information includes personal details and passwords. Intel processors are in around 80% of machines which can include laptop and desktop PC’s, Mac’s and some mobile devices.

At this moment in time there is no evidence that any malicious software has been written and distributed that can take advantage of this vulnerability, however it’s not something that can be ruled out and ITP would recommend taking the following precautions:

  • Make sure all your Windows / Mac OS updates are installed. There is a patch to be released this Tuesday for Microsoft Windows which should stop the vulnerability and it should be downloaded straight away. If any help is needed with this then please feel free to contact us.
  • Make sure you have Antivirus software which is in subscription and up to date. This is also something we can help with if you’re unsure.
  • Be vigilant when opening email attachments or website links. Always make sure it’s something you trust and if you’re unsure then don’t click it and delete any suspicious emails straight away.

As mentioned in the points above, Microsoft are releasing a patch on Tuesday to fix the issue. Some reports are suggesting that the patch could have a negative impact on the performance of Intel processors, causing anything from a 5% to 30% reduction in performance. Older machines are said to be the worst affected.

If you have questions or concerns about the Impact on your IT from this this or any other IT Matter, feel free to contact us.