Month: April 2020

Customer Survey Results

Latest Customer Survey Results

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Our customer survey has been sent out 10,377 times as of the 23/04/2020 and below are the results:

On a scale of 1 to 5, where 1 is Poor and 5 is Excellent, how would you rate the overall Service:

Five
89.91%
Four
6.85%
Three
1.26%
Two
0.18%
One
1.44%

Did the Support / Solution you received:

Meet Your Expectations?
68.47%
Exceed Your Expectations?
29.01%
Fall Below your Expectations?
1.44%

On a scale of 1-5 please rate how likely you are to actively recommend / refer ITP to others who may need us?

Five - Very Likely
90.07%
Four
6.68%
Three
1.62%
Two
0.36%
One - Unlikely
0.72%

Here are some recent comments from our clients:

"Oliver and Mike could not have done more to help - super service as always!"
Survey Comment
A long standing residential customer
"ITP were efficient and very supportive. No matter who I spoke to within the team, they all knew about our issue and helped the best they could."
Survey Comment
Administration Manager of a charity
"As usual my computer problem was dealt with very efficiently. Have always had excellent service from both the particular member of staff as well as all the others at IT Partnership. Never been anywhere else in 20 years!"
Survey Comment
A long standing residential customer

If you’d like to get in touch with ITP to help with your technology needs, please go to our contact page here.

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5 remote issues Microsoft 365 solves

1. Always Available

MicrosoftOffice 365 is a Cloud based solution meaning it’s always online and always available. With Office 365 you can have 24/7 access to the following features:

  • Emails - One of the best and most robust email platforms around
  • OneDrive - An online storage platform allowing you to save files and then access them anywhere on any device
  • SharePoint - A collaborative platform for sharing and working on company files

2. Collaborating without being in the same place

With Microsoft Office 365 you have the ability to work on documents along side other people in real time. This includes programs such as Word, PowerPoint, Excel plus many more.

Whether you’re putting together a proposal, presentation or project plan, you’ll be able to work on it together. These products allow employees to collaborate on work together, even if they’re halfway around the world.

3. Secure and safe

Having your work on the cloud means it has to be safe as well as easily accessible. Microsoft incorporates all the latest security including:

  • Advanced Threat Protection: keep your files, emails and Office 365 products protected against attacks.
  • Windows Defender: keep your Windows computer protected against adware, spyware and viruses.
  • Mobile device management: securely manage employee’s mobile devices. You can manage security policies, wipe a device and view device reports.
  • Secure Score: you can find out how secure your organisation truly is in Office 365. View recommendations based on your activities and security settings.

4. Communication and meetings

One of the keys to working remotely is being able to communicate with your colleagues as if you were all working in the same office. Microsoft Office 365 does this with the use of teams, allowing you to do video conferencing and also the ability to be able to share and collaborate on files. Together these tools allow your team to carry on working together where ever they are in the world.

5. Daily time management

Office 365 offers a ‘My Analytics’ package which allows employees to see a summary of how they have spent their time.

  • Meeting hours
  • Time spent on emails
  • How many focus hours you had
  • Time spent on chats and calls
  • The documents worked on
  • After hours work

From this information, MyAnalytics will provide employees with suggestions on how they can improve their working habits at home – whether it’s reducing unproductive meetings or getting a better work/life balance. This allows you to make better use of your time when working.