Managed Services

ITP provides Contract based managed Services for entire Business IT Infrastructure. This allows for proactive support based on Remote Monitoring and Management. Support Contracts can be tailored for the particular circumstances and offer peace of mind to Business Owners.

I.T. is critical to your business and will only become more critical as business processes demand you do more with the same headcount , money and time resources.
ITP has been supporting current I.T. infrastructure and hundreds like yours on and Incident based “break-fix” model i.e. when an incident occurs, we deliver support to fix it on a best efforts basis and charge for the time spent.

We therefore did not pro-actively monitor servers and Network and therefore are unaware of critical services like backup, security , disk space etc. having issues until the client contacted us.
That model was valid when I.T. was not as critical to the core business functions as it is now.
In today’s Business Environment, you need to have issues known to your IT company before they disrupt the business , causing expensive downtime and staff and customer dissatisfaction. In other words Businesses need a proactive “Managed IT Service” where specialist software and IT personnel monitor your IT regularly and can deliver remedial action well before it causes an issue.
ITP have in the past year have been trialling out such a service with specialist remote management and monitoring software as well as geared up to provide such a managed service and are now able to offer for your IT. The Software allows for the following main functionality, among others:

1. Automated monitoring and alerting – we get told as soon as there’s a problem
2. Automate routine tasks – routine maintenance, patch management and the rest – so our labour is on critical tasks
3. Highly flexible – write and run your own scripts or use the many and growing number of custom scripts
4. Integrated remote support – one click to connect to a problem device with our Take Control feature

You may choose to continue with your current support model and to receive Incident based “break-fix” support . However, as a responsible and long standing IT Service provider to business, ITP strongly recommend that you adopt the Managed Services Support we now offer particularly for older IT infrastructure.

ITP have invested in the software , personnel and training to deliver this higher level of service and support and we now look forward to your reciprocal take-up of this Service that is strategic to your Business.

Contact Us for a Proposal