ITP IT Support Services PDF Print E-mail

 

The IT Partnership provides Support for the entire spectrum of IT Issues including Hardware , Software, Network , Database Broadband, Website Issues.

Support is delivered in the Following ways:

In-house Hardware and Software Repairs, Telephone Call with The Customer, Remotely via a secure Tool over the Internet, On-line via our Web Based Helpdesk, Engineer Visit to Client's Site, or indeed a combination of these ! By using our services you agree to the relevant rates.

ITP's Support Charge Categories reflect the levels of skill , training and experience required, as follows:

  1. PC Support - Desktop and Portable computers , their peripherals and Residential broadband comes into this category.PC Support is charged @ £ 60 + VAT per hour , subject to a minimum charge for 1/2 Hour. If the support requires an Engineer visit then ONLY travel time TO the site @ £ 60 / hr is charged.
  2. Network Support - Small home and office networks without servers, or any work carried out in a small office where a server is not touched. Network Support is charged @ £ 75 + VAT per hour, subject to a minimum charge for 1/2 Hour. If the support requires an Engineer visit then ONLY travel time TO the site @ £ 75 / hr is charged.
  3. Enterprise Support - This is support to customers having issues in Networks with dedicated servers or networks with remote access configuations to them . Enterprise Support is charged @ £ 90 + VAT per hour, subject to a minimum charge for 1/2 Hour. Enterprise Support delivered remotely will qualify for a 20% discount to the Hourly Rate. If the support requires an Engineer visit then ONLY travel time TO the site @ £ 90 / hr is charged.
  4. Other Support - Support for any other IT related issue ie databases, websites, bespoke software investigations, Site Surveys etc is charged @ £ 90 / Hr + VAT unless otherwise notified and agreed.
  5. Engineer Day rates - These will be supplied on request. 

Notes:

All rates exclude Hardware parts, Third party data recovery or repair charges if applicable and VAT .

Tailor-made Support Contracts are available for clients who expect to spend In excess of £ 6000 per year excluding VAT on Support and who are interested in paying in advance. The contract could then have preferential rates . The ITP does not generally offer capped amount or support contracts containing UNLIMITED Support . 

 

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What Customers Say...

Penny Hall
Date: Mar 22, 2010

What would we do without the support of the IT Partnership staff, you make it all look so easy. Thank you for all your help in sorting out our computer problems.

Hosting Server Status

System status
System status updates.
  • Customers with Standard or Advanced mailboxes will currently be encountering a delay in their sent messages being received. All e-mails are currently queued for delivery. No mail would have been lost due to this issue.

    Our engineers are currently investigating the issue and we are sorry for any inconvenience that this causes.

    This has now been resolved.
    Status of this entry is Closed
  • A number of BT customers may experience issues when connecting to our services. From investigations, we understand this to be an networking issue between BT and an upstream provider. We are currently working with all concerned to identify and remedy this issue. We will update this issue once more information is available.

    This issue is now resolved.
    Status of this entry is Closed
  • Some customers may have experienced a temporary loss of connectivity to their dedicated servers at approximately 16:50 today, lasting up to 5 minutes. We believe that this issue has now been resolved, however investigation into the root cause is ongoing.

    This issue has now been confirmed as resolved.
    Status of this entry is Closed
  • Some customers may currently be experiencing delays of up to 15 minutes when sending mail from Advanced Mailboxes.

    This may have affected any mail sent from an email client during the past 30 minutes. These mails are currently queued for delivery and will not have been lost.

    We apologise for any inconvenience caused.

    This issue is now resolved.
    Status of this entry is Closed
  • Customers may currently be experiencing delays with the actioning of any changes made to mail accounts via the control panel including the creation of new mailboxes, mailbox upgrades and password changes. Our engineers are investigating this as a priority and we apologise for any inconvenience that this may cause.

    Update: The root cause of this issue has been identified and addressed but the problem will not be fully resolved until the backlog of changes have cleared. We thank you for your continued patience.

    Update - 27/01/2012 10:20 - The initially attempted fix did not have the desired result so this issue is still present and being investigated as a priority by our engineers. We apologise for the delay in the resolution of this problem.
    Status of this entry is Closed