Customers with Standard or Advanced mailboxes will currently be encountering a delay in their sent messages being received. All e-mails are currently queued for delivery. No mail would have been lost due to this issue.

Our engineers are currently investigating the issue and we are sorry for any inconvenience that this causes.

This has now been resolved.
Status of this entry is Closed

A number of BT customers may experience issues when connecting to our services. From investigations, we understand this to be an networking issue between BT and an upstream provider. We are currently working with all concerned to identify and remedy this issue. We will update this issue once more information is available.

This issue is now resolved.
Status of this entry is Closed

Some customers may have experienced a temporary loss of connectivity to their dedicated servers at approximately 16:50 today, lasting up to 5 minutes. We believe that this issue has now been resolved, however investigation into the root cause is ongoing.

This issue has now been confirmed as resolved.
Status of this entry is Closed

Some customers may currently be experiencing delays of up to 15 minutes when sending mail from Advanced Mailboxes.

This may have affected any mail sent from an email client during the past 30 minutes. These mails are currently queued for delivery and will not have been lost.

We apologise for any inconvenience caused.

This issue is now resolved.
Status of this entry is Closed

Customers may currently be experiencing delays with the actioning of any changes made to mail accounts via the control panel including the creation of new mailboxes, mailbox upgrades and password changes. Our engineers are investigating this as a priority and we apologise for any inconvenience that this may cause.

Update: The root cause of this issue has been identified and addressed but the problem will not be fully resolved until the backlog of changes have cleared. We thank you for your continued patience.

Update - 27/01/2012 10:20 - The initially attempted fix did not have the desired result so this issue is still present and being investigated as a priority by our engineers. We apologise for the delay in the resolution of this problem.
Status of this entry is Closed